How customers treat drivers can determine if they stay, leave

Some drivers complained about discrimination

How companies treat truck drivers who work for them often determines of those drivers stay or leave.

However, a new study shows that how customers treat drivers has an impact on whether drivers remain as employees or find other jobs.

That’s the conclusion of a six-month study recently completed by the Ontario Trucking Association (OTA). Called “Operation Upgrade,” the study sought to find out how truck drivers are treated at shipping and receiving facilities and measured their level of satisfaction with their carriers’ customers.

The OTA study found drivers complained about how little attention is paid by bad customers in honoring appointments and turnaround times, cutting into their hours of service.

Many drivers also complained about maltreatment and even discrimination at more than a few of the worst offending facilities.