On Wednesday, the company sent an email that said, “In an effort to be as transparent with you as we are with our customers, we are making you aware of a cyber incident that is affecting Rand McNally’s hosted and network systems. As a result, the network that supports our DriverConnect ELD platform is not working. As per FMCSA rules, we are instructing fleets and drivers to use paper-based logging until we can restore our systems. We assure you that we are focusing our resources on restoring the functionality of our network to resume delivery of our full range of services.”
While truckers have reported problems with their Rand McNally ELDs, the company has said the “cyber incident” has not caused any problems with its navigation devices.
At least one tech publication is speculating on the cause of the problem. Bleepingcomputer.com Thursday, Nov. 26 wrote, “Although Rand McNally made no official statement regarding this, the cyberattack currently affecting its systems shows all the signs of a ransomware attack starting with large scale operational disruption and the ongoing efforts toward network restoration.”