A Tennessee trucking company was recognized by a national research firm recently.
Mastio & Company, a Missouri research agency, recently honored Averitt Express as its 2016 overall Mastio Net Promoter Score Award winner, as well as its Inter-Regional Carrier Award winner.
According to a statement by the company, researchers interviewed more than 2,000 major shippers to identify carriers that excel in meeting their customers’ needs for its annual LTL benchmarking study.
Averitt’s net promoter score of 85.47 percent topped this year’s list of carriers. That score is used to determine how likely a shipper is willing to recommend a carrier to a colleague or another business.
“To be recognized by shippers and Mastio with these awards is a testament to the hard work and dedication that our associates give on a daily basis. It’s very humbling, and we look forward to continuing to go the extra mile,” said Wayne Spain, Averitt’s president and chief operating officer.