Old Dominion Freight Line was named the overall winner of the Mastio Quality Award for national less-than-truckload carriers for the 10th year in a row. Old Dominion topped the list of 25 LTL carriers assessed in the annual survey by Mastio & Company.
The third-party researchers surveyed key decision makers for a variety of measures within the logistics industry between June and September and named Old Dominion the overall winner for national LTL carriers for quality.
“A decade of Mastio naming Old Dominion as the top quality national LTL carrier is a tremendous distinction and a testament to our people,” said Greg Gantt, president and CEO of Old Dominion Freight Line. “With our 99+% on-time and damage-free record, this recognition is a direct result of our employees working to get the smallest details right every time.”
The Mastio study measures 35 key attributes to determine its “Top Value” index score. Old Dominion ranked No. 1 in 33 of the 35 attributes, including “shipments delivered with no damages,” “shipments picked up when promised,” “shipments delivered when promised,” and “customer service personnel respond to my needs in a timely manner.”
Old Dominion has headquarters in Thomasville, North Carolina, and has some 10,800 drivers.